Camera Warranty Period
QHYCCD provides a Two Year warranty period Except for the following items:
- CCD/CMOS Sensor
- TEC module
CCD/CMOS Sensors: Kodak's Sensor is under Kodak's warranty period of one year from the time KODAK ships to QHYCCD. Sony's Sensors have a two year warranty from the date of original sale to end user.
TEC modules: Have a One year warranty.
Cables: Have a one year warranty.
Repair Warranty Conditions:
The camera is warranted to be free of defects and will be repaired at no cost for the warranty period with normal use. Any damages due to improper use or incident are not under warranty. End user is responsible for all shipping costs to and from dealers or manufacture. End user is responsible for making sure AC power supplies are properly grounded.
The following conditions are not covered under warranty
- CCD Chips will develop bad columns from time to time. If a defect column should appear after initial use, once the camera is put into operation, it is not considered a defect given that normal image calibration removes bad columns. If the CCD sensor exceeds the warranty period, QHYCCD will replace the CCD sensor at the end user expense
- CCD sensor damaged by static discharge due to improper grounding of AC power supplies.
- Scratch on CCD sensor
- Water damage from exposure to water leaks
- Low CTE columns (if there are two low CTE columns nearby and it cannot be fixed bynormal calaibration tools QHYCCD, will replace it)
Conditions for Replacement
If the camera does not work at the time of arrival from the dealer, and confirmed by QHYCCD that it is due to a hardware issue . QHYCCD will replace that camera with a new camera rather than repair it. If it is determined that the problem is likely the cables, DC201 power supply, then QHYCCD/Dealer will send new cables/DC201 to the end user to test and or replace.
If the camera is still not working after two repairs of the same problem. User can request replacement.
Each Cooled CCD camera, excluding the cmos cameras used for autoguiding and planetary imaging, comes with a factory test report. Please read it carefully and confirm the camera is working as tested upon arrival.
Repair work flow
- Please confirm there is a hardware issue with the camera. Please use EZCAP or EZPlanetary software provided on the QHYCCD website on the download page, to confirm the current state of operation of the camera. Using other software may not get a true result.
- Most failures are due to either power related issues or software installation failures and can be solved on a local basis. Please use the Forum on QHYCCD.COM amd your local dealer as a resource for resolving issues.
- If the end user and the dealer cannot remedy the problem, it is recommended to send the camera back to the manufacture. Please do not try to repair internal parts on your own.
- Please reload all software and re-test for operations.
- Discuss with local dealer to determine if there might be a power related issue. The dealer will send a loaner replacement power supply and cable to test the problem if deemed appropriate.
- Please fill out a trouble ticket on the QHYCCD website and request a return authorization and instructions for shipment to QHYCCD. Your local dealer can provide guidance and if needed send the camera to the manufacture. Shipping costs are the end user responsibility.
astrofactors will accept returns for products for up to 60 days, but must be returned in like new condition. No scratches or any other signs of use.
For the Most Current Drivers Please go to
QHY Product Manuals
QHY Product Manuals can be found here
Nebulosity for Image capture especially for one shot color cameras
The latest versions can be found here
The user manual is well written, and will step you through the process for obtaining your images and guiding.
Sequence Generator Pro is also a good software package that is great for Mono and color cameras.
Latest version can be found here
PHD2 is the open source version of PHD guiding provided by Craig Stark. This is the Gold standard for guiding.
Latest version can be found here
astrofactors recommends the Warren Keller tutorial on image processing